How To Get Help
As the IT Services support staff are spread around the college, follow this guide to get help where you are. We should be able to help with any IT related problems from logging in, to plotting a graph in Excel. Don’t be shy, it’s what we’re here for.
First Point of Contact:- email
Second Point of Contact:- Local Computing Support Officer (CSO)
If you are in one of the MVM computing labs there should be a CSO nearby.
| Site | Phone | Room | |
|---|---|---|---|
| Greenfield Suite | 0131 650 6833 | greenfield.cso@ed.ac.uk | Office directly opposite the entrance. |
| New Royal Infirmary | 0131 242 6393 / 0131 242 6334 | rie.cso@ed.ac.uk | Room GU206 on the ground floor of the Chancellor’s Building. |
| Western General Hospital | 0131 537 31044 | a.gilchrist@ed.ac.uk | Support office in the Medical Education Centre, 3rd floor Outpatients Building. |
| Vet School – Easter Bush | 0131 650 6205 | vet.cso@ed.ac.uk | NVS Room 2.44 |
Third Point of Contact:- Try the other CSO’s
If the local CSO is not available try calling or emailing one of the others.
If none of them are available, try: David Williamson, IT Services Manager, to be found in LTS Offices, Hugh Robson Building, George Sq.
